Texas DPS Privacy Policy
Privacy and Security Policy

At Txsurchargeonline.com, your privacy is one of our top priorities. This policy describes the privacy and security practices regarding information collected from Txsurchargeonline.com site visitors.

The Txsurchargeonline.com Privacy Policy applies only to the Txsurchargeonline.com site. This policy does not apply whenever visitors leave Txsurchargeonline.com domains by clicking a link to an external site, including the sites of state agencies and local governments.

Collection of Information

For online transactions conducted on Txsurchargeonline.com, individuals will be requested to enter information about themselves and/or the organization with which they are affiliated. When personally identifiable information is requested, there will be an indication of whether the disclosure of such information is mandatory or optional to continue the transaction. Txsurchargeonline.com will collect the same information as would be collected if the transaction was performed in person, over the telephone, or through the mail with the state agency or local government. Additional information may be requested if required by law, if such information is necessary to verify an individual’s identity and secure the transaction, or if the visitor voluntarily elects to receive information from state agencies, local governments, or Txsurchargeonline.com.

For general use or browsing of Txsurchargeonline.com, visitors are not asked for personally identifiable information, and none will be collected. Txsurchargeonline.com uses server logs and persistent cookies to collect information about the number and types of visitors to Txsurchargeonline.com and how they use the website. This information includes the type of browser, operating system, and the Internet Protocol ("IP") address used by each visitor and similar information about the computer network used. It also includes information verifying when and how pages of the website were accessed. However, no attempt is made to match this information with the identity of the visitor, except as is required to comply with a law enforcement investigation. For more information regarding cookies, see below.

Children’s Online Privacy Protection Act

Children under the age of 13 are not eligible to use services that require submission of personal information and should not submit any personal information to us. This includes submitting personal information to the website as part of a user profile or personalization profile. If you are a child under the age of 13, you can use these services only if used together with your parents or guardians. Seek guidance from your parents or guardians if you are under the age of 13.

If we decide to begin collecting personal information from children under the age of 13, we will notify parents that it is being requested, disclose the reasons for collecting it, and disclose our intended use of it. We will seek verifiable parental consent before collecting any personally identifiable information. If we do collect such information, parents may request information on the type of data being collected, view their child's information, and, if they choose, prohibit us from making further use of their child's information. We will not provide personal information about children to third parties.

Use of Information

Information collected during an online transaction is used for the following purposes:
bulletTo complete online transactions with the Department of Public Safety with the payment method selected during the transaction;
bulletTo send an email to or otherwise contact the individual using the online service confirming the transaction or identifying and resolving problems that may have resulted during the transaction, including in connection with the payment methods; or
bulletTo provide information about the Department of Public Safety or Txsurchargeonline.com to visitors who elect to receive this notification service.

Metrics from Txsurchargeonline.com server logs and persistent cookies are used for the following purposes:
bulletAssessing the usability of Txsurchargeonline.com
bulletDetermining what information is of most interest to Txsurchargeonline.com visitors
bulletEstablishing technical design specifications
bulletMeasuring Txsurchargeonline.com system performance
bulletIdentifying potential issues associated with the interface or operation of Txsurchargeonline.com.

Txsurchargeonline.com works with contractors to provide various products and services required for the operation of Txsurchargeonline.com. Personally identifiable information may be shared with these contractors if necessary in connection with the transactions, in connection with maintenance and improvements to the Txsurchargeonline.com site, and to support the services and applications offered on Txsurchargeonline.com. Contractors and subcontractors of Txsurchargeonline.com are prohibited by contract from selling information from or about the users of Txsurchargeonline.com. Except as otherwise provided in this policy: (1) Txsurchargeonline.com will not disclose the email addresses of members of the public who have communicated electronically with the Department of Public Safety without the affirmative consent of the affected individual; and (2) Personally identifiable information contained in a question or comment sent to Txsurchargeonline.com in an email message or submitted in an online form is only used by Txsurchargeonline.com to respond to the question or comment. Txsurchargeonline.com may redirect the message to the Department of Public Safety if Txsurchargeonline.com staff believes that the state agency may be more qualified to respond.

The Department of Information Resources may be required by law enforcement or judicial authorities or applicable law to provide personally identifiable information to the appropriate governmental authorities. Additionally, Txsurchargeonline.com will cooperate with law enforcement agencies in identifying those who appear to be using our services for illegal activities. Txsurchargeonline.com reserves the right to report any information to law enforcement agencies, including personally identifiable information, in connection with activities that it, in good faith, believes to be unlawful.

Txsurchargeonline.com does not sell and does not generally release (other than as provided in this policy) personally identifiable information to third parties; however, information provided to any governmental body may be subject to disclosure pursuant to the Texas Public Information Act and applicable federal and state legislation. Information about the Texas Public Information Act is available from the Office of the Attorney General and at Texas Government Code, Chapter 552. Additionally, certain state whose sites are accessible through Txsurchargeonline.com may have different policies concerning the sale or release of personally identifiable information. Upon leaving Txsurchargeonline.com and linking to an external site, the policies governing Txsurchargeonline.com no longer apply and users are subject to the external site’s policies. Questions and concerns regarding the information or services provided by a linked site must be directed to the entity or individual responsible for that site, rather than to Txsurchargeonline.com. In addition, postings from the public on Txsurchargeonline.com social media sites become public records and may be posted on Txsurchargeonline.com, and once posted, are available to be viewed and copied by other users. This information may be subject to public information requests. Neither Txsurchargeonline.com, nor its licensors or contractors performing services in connection with the social media sites are responsible for any actions of third parties who access information posted on any Txsurchargeonline.com social media site.